Shower and tub surround tile, floor tile, backsplash, tile repair, regrouting and recaulking. Tile and grout were never waterproof on their own — what is behind the wall is what actually keeps it dry, and that is where we start. Serving the Wasatch Front from Ogden to Layton.
The tile is what you see. The membrane behind it is what decides whether this was done right.
Five kinds of tile work, and the same rule behind all of them: the substrate and the waterproofing come first, the tile comes second.
Tile and grout are not waterproof and were never meant to be — water passes straight through grout, so what is behind the tile is what actually keeps the wall dry. We match you with an installer who treats the membrane as the job and the tile as the finish on top of it.
Learn more →Lippage — the edge of one tile sitting proud of its neighbor — comes from the substrate and the setting technique, not from the tile itself. Large-format tile makes an uneven floor obvious in a way small tile simply hides.
Learn more →Backsplash work sets clean to whatever counter and cabinets are already there, with the layout, outlet cutouts and grout lines planned to read as one finished surface. If you also need a new countertop, that is a companion trade, not us.
Learn more →Loose and hollow-sounding tile is a substrate or bond failure, not a tile problem, and replacing the tile without addressing what is underneath just buys another short repair. We will tell you which kind of job you actually have.
Learn more →Grout and caulk do different jobs — grout fills the field, caulk handles the joints that move — and a corner that was grouted where it should have been caulked will keep cracking no matter how many times it's touched up. We regrout the field and caulk the joints correctly.
Learn more →Three steps, and the first one is just describing what you have.
New shower, a floor, a backsplash, or something already failing. Tell us what you're seeing, including anything that looks like it might be more than cosmetic.
You get told what the job actually involves — whether it's a straightforward retile, a full tear-out back to the studs, or work that belongs to a different trade entirely.
Substrate checked and flattened, waterproofing built where it needs to be, tile set on top of that — not the other way around.
A lot of the Wasatch Front's housing stock was built in waves, and a lot of it went in with a builder-grade shower assembly that was adequate at the time and is now decades old. Grout that age has usually seen more freeze-thaw cycles, more cleaning products, and more hard water than it was ever going to hold up to indefinitely, and it shows up as the same complaint over and over: grout lines that stain no matter how they're scrubbed, a haze on the tile that won't come off, caulk at the corner that has cracked and been recaulked more than once.
Hard water is a real contributor here, not an excuse — mineral deposits etch grout and glaze over time, and no amount of cleaning reverses etching once it has happened. That is a legitimate reason to regrout on a schedule rather than wait for a failure. It is also, separately, worth knowing that a stained or etched shower is a cosmetic problem, while a shower where the corner caulk is cracked and has been for a while is a different conversation — that is a movement joint that stopped doing its job, and what is behind it is worth a look before it just gets recaulked again.
Once a shower is tiled, the waterproofing behind it is gone from view for the life of the bathroom. That is exactly why it is the easiest place for a bid to cut cost — nobody signing off on the job at the end can see whether a proper membrane system was built out, whether the corners and the curb were detailed correctly, or whether someone relied on green board and hoped. The tile looks the same either way on installation day. The difference shows up eighteen months later, in a different room, as a stain on a ceiling below or a soft spot in a floor nowhere near the shower.
This is why the order of operations matters more than almost anything else about a tile job, and why it is worth asking directly what is going behind the tile before work starts. A flat, properly prepared substrate and a real waterproofing assembly cost more in labor and material than skipping straight to tile, and that cost is exactly where a lowball bid finds its margin. We would rather you know that going in than find out the way most people do — from a leak somewhere else entirely.
Salt Lake, Utah, Davis and Weber counties.
No. We tile the shower, the tub surround, the floor and the backsplash, but a full remodel — new fixtures, a reconfigured layout, plumbing moved — is a different scope with its own trades involved. For that kind of project, a full remodel contractor is the right call, and we can point you that direction; several 801 lines answer the same phone system.
No, countertops are a separate trade with their own fabrication and installation process. We handle the backsplash — the tiled wall between counter and cabinet — and coordinate around whoever is doing the counter, which in almost every kitchen goes in first.
Sometimes, and it's worth asking rather than assuming either way. If the tile is solid and the only issue is tired or stained grout, regrouting the field is the right, cheaper answer. If tile sounds hollow when tapped, or grout keeps failing in the same spot, something underneath has already failed and regrouting on its own will not hold.
It rarely shows up inside the shower itself. Watch for a ceiling stain in the room below, discoloration or a musty smell on the other side of a shared wall, or flooring that has gone soft near the base of the shower or tub. Any one of those on its own is worth a look, and more than one together is worth acting on.
No, cleaning existing tile and grout is a different service than installing or repairing it. If what you need is a deep clean or grout sealing rather than new tile, regrouting, or a repair, that's a cleaning specialist's job rather than ours.
Describe the job and we'll match you with an installer who builds the assembly in the right order.
Get a Tile InstallerA rough description is plenty — we will follow up to scope the details and set a time.